Payment Terms

  • All orders require either 50% or full payment upfront to be confirmed.
  • The remaining 50% (if applicable) can be paid upon delivery.
  • You can choose to pay the full amount during checkout for faster processing.
  • The delivery charge may vary depending on the product size and delivery location, and must be paid separately by the customer upon delivery or as informed in advance.

Built-to-Order Products

  • Some products may not be pre-made and will be custom-built after your order is placed.
  • If a product requires time to build, this will be mentioned on the product page.
  • Once completed, you’ll be notified and the item will be dispatched for delivery.
  • For built-to-order products, the 50% advance payment is non-refundable once production begins.

Delivery Time

  • Delivery will be made within 3 – 5 business days from the date of product completion (for built-to-order items) or payment confirmation (for in-stock items).
  • Delivery dates may vary slightly based on location or vendor availability, but we always aim for quick turnaround.

Bank Transfer Instructions

  • Send a clear screenshot or photo of the payment slip along with your order number to either: WhatsApp: 0755539679 , Email: sales@ceyloncanecrafts.lk
  • Orders will only proceed once we verify your payment.

Invoices & Order Confirmations

  • You will receive an order confirmation email or message once your payment is verified.
  • A payment receipt will be provided for all transactions.

Failed Deliveries

  • If delivery is attempted and the customer is unavailable, we will contact you to arrange a second attempt.
  • Repeated failed delivery attempts may incur an additional delivery fee.