Welcome to Ceylon Cane Crafts (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect your information when you use our website ceyloncanecrafts.lk and related services.

Information We Collect

  • We collect personal information to provide and improve our services, including: Name, Email address, Phone number, Billing and delivery address, Payment details (processed securely via our payment gateway) Any communication or inquiry you send to us
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content.

How We Use Your Information

  • Process and manage orders
  • Provide customer service and respond to inquiries
  • Provide customer service and respond to inquiries
  • Send transactional emails (e.g., order confirmations)
  • Improve website functionality and performance
  • Notify you about changes to our services or policies
  • Send marketing emails (only if you have opted in)

Sharing Your Information

  • We never sell your personal data. We may share your information with: Service providers who help operate our website and services (e.g., payment processors, delivery partners)
  • We may share your information with: Legal authorities, if required by law or to protect our rights
  • We may share your information with: Business partners, only with your explicit consent

Data Security

  • We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (subject to legal requirements)
  • Withdraw consent for marketing emails at any time
  • File a complaint with a data protection authority

Data Retention

  • We retain personal data only as long as necessary for the purposes described in this policy, or as required by law (e.g., for tax or accounting purposes).

Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing any personal information.

Children's Privacy

  • Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

Updates to This Policy

  • We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date at the top.